Privacy Policy

Crafted is committed to respecting your right to privacy and protecting your personal information. We are bound by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles set out in the Act.

We will ensure that all officers, employees and subcontractors are aware of and understand Crafted‘s obligations as well as their own obligations under the Act. We will achieve this through the provision of training and through maintaining and implementing internal policies and procedures to prevent personal information from being collected, used, disclosed, retained, accessed or disposed of improperly.

This Policy applies to all your dealings with us, whether in person, or via telephone, email, correspondence or our website and/or social media platforms.

The purpose of this Policy is to:

• Give you a better and more complete understanding of the kinds of personal information we collect and hold;
• Clearly and concisely communicate how and when we collect, disclose, use, store and otherwise handle personal information;
• Inform you about the purposes for which we collect, hold, use and disclose personal information;
• Provide you with information about how you may access your personal information, and seek correction of your personal information;
• Provide you with information about how you may make a complaint, and how we will deal with any such complaint;
• Advise you of the circumstances in which we are likely to disclose personal information to overseas recipients; and
• Enhance the transparency of our operations.
• For the purpose of this Policy, the following terms will have the following meanings, as attributed to them by section 6 of the Act:

Collection of Personal Information

Whenever you deal with Crafted, whether as a current or prospective seller, buyer, lessor or lessee, we will collect personal information in order to provide services to you. We do not collect personal information unless it is reasonably necessary for, or directly related to, one or more of the services we provide or functions we carry out.

The types of personal information we generally collect include but is not limited to:

• Name.
• Date of birth.
• Residential address.
• Postal address.
• Email address.
• Home telephone number.
• Work telephone number.
• Mobile telephone number.
• Your occupation and business address.
• Financial information including details of your employer, income, name of bank or financial institution.
• Details of your spouse, de facto, dependent children, and roommates.
• Details of properties owned by you.

We will not ordinarily ask you to provide sensitive information. However, there may be circumstances where the information provided by you reveals sensitive information. For example:

• You may require a property with particular features, such as wheelchair ramps. This may reveal health information.
• In providing details of your spouse or de facto partner, this may reveal sensitive information regarding your sexual orientation.

We will only collect sensitive information in circumstances where:

• It is reasonably necessary for one or more of the services we provide or functions we carry out; and
• You consent to the collection of the information; or
• We are required or authorised by law to collect the sensitive information.

We will, if it is reasonable or practicable to do so, collect your personal information directly from you. This may happen when you fill out a form or when you give us personal information in person, or via telephone, email, correspondence or our website.

Sometimes we will collect personal information from a third party or a publicly available source. For example, we may need to collect personal information from a credit reporting agency, your legal adviser, your past or current employers, your previous lessors or property managers, and tenancy information services or databases.

If we receive personal information that we did not solicit, we will determine as soon as reasonably practicable whether we could have lawfully collected that information as part of our functions or activities. If we are not satisfied that we could have lawfully collected the information, then we will (if it is lawful and reasonable) destroy the information or ensure that it is de-identified.

You may choose to deal with us anonymously or under a pseudonym where lawful and practical. Where anonymity or use of a pseudonym will render us unable to provide the relevant service or do business, we may request that you identify yourself. For example, whenever documents are to be submitted to government agencies or financial institutions, it is essential that we record your name accurately.

Use and Disclosure of Personal Information

Personal information collected by Crafted will ordinarily be used for the following purposes:

• • Assisting you to sell your property.
• Assisting you to purchase a property.
• Assisting you to lease a property (either as lessor or lessee).
• Assisting you to obtain a loan.
• Assisting you with payment or refund of a bond.
• Assisting you with tenancy disputes.
• Coordinating repairs or maintenance to a property owned or leased by you.
• Recording or accessing information at the Titles Registry Office or other governmental agency.
• Recording or accessing information at the Residential Tenancies Authority.
• Recording or accessing information on tenancy information services or databases.
• Client and business relationship management.
• Marketing of products and services to you

In order to achieve the purposes described above, we may disclose your personal information to the persons/organisations described below:

• In the event that you are a seller or a lessee, we may disclose your personal information to prospective buyers of the property owned or leased by you.
• In the event that you are a buyer or a lessee, we may disclose your personal information to the sellers of the property you are purchasing or leasing.
• Your legal advisor(s) and the legal advisor(s) representing the other party(s) involved in your transaction.
• Your financial institution and/or financial advisor.
• Insurance providers and brokers;
• Utility providers and utility connection service providers;
• Persons or organisations involved in providing, managing or administering your product or service, including independent contractors engaged by us as real estate agents;
• Tradespeople engaged by us to repair or maintain a property owned or leased by you;
• Organisations involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including maintaining or upgrading our computer systems.
• Persons or organisations involved in purchasing part or all of our business.
• Organisations involved in the payments systems including financial institutions, merchants and payment organisations.
• The Titles Registry Office or other government agency.
• The Residential Tenancies Authority.
• Tenancy information services or databases.
• Real estate peak bodies.
• Real estate websites.
• Police.

We will only use and disclose personal information for the primary purpose for which it was initially collected, or for purposes which are directly related to one of our functions or activities.

We will not disclose your personal information to government agencies, private sector organisations or any third parties unless one of the following applies:

• You have consented.
• You would reasonably expect, or you have been told, that information o that kind is usually passed to those individuals, bodies or agencies.
• It is otherwise required or authorised by law.
• It is reasonably necessary for enforcement related activities conducted by, or on behalf of, an enforcement body (e.g. police, ASIC, Immigration Department).

Use of Personal Information Collected on our Website

Crafted collects and uses your personal information to operate the Crafted web site and deliver the services you have requested. Crafted also uses your personally identifiable information to inform you of other products or services available from Crafted and its affiliates. Crafted may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Crafted does not sell, rent or lease its customer lists to third parties. Crafted may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Crafted may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Crafted and they are required to maintain the confidentiality of your information.

Crafted does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. Crafted keeps track of the web sites and pages our customers visit within Crafted in order to determine what Crafted services are the most popular. This data is used to deliver customised content and advertising within Crafted to customers whose behaviour indicates that they are interested in a particular subject area.

Crafted web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Crafted site; (b) protect and defend the rights or property of Crafted; and, (c) act under exigent circumstances to protect the personal safety of users of Crafted, or the public.

Marketing our products and services

Crafted may use or disclose your personal information to let you know about products and services in which you may be interested. You can contact us at any time if you no longer wish us to market our products and services to you (see the Contacting Us section for more information).

Accuracy of Personal Information

Crafted will take reasonable steps to ensure that all personal information it collects, uses or discloses is accurate, complete and up-to-date.

If you believe your personal information is not accurate, complete or up-to-date, please contact us (see the Contacting Us section for more information).

Your Privacy on the Internet

Crafted takes care to ensure that the information you provide to us via our website is protected. For example, our website has electronic security systems in Crafted, including the use of firewalls and data encryption.

You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.

Access to Personal Information

You may request access to personal information that Crafted holds about you (see the Contacting Us section for more information).

We will acknowledge your request within 10 business days of the request being made. Access will usually be granted within 10 business days of our acknowledgment or, if the request involves complex considerations or voluminous photocopying or scanning, within 20 business days. We will let you know which timeframe applies to your request and if any delays are anticipated. You will need to verify your identity before access to your personal information is granted.

While we cannot and do not charge an “application fee” for you applying to access your personal information, we may charge a fee for actually giving you access to your personal information in your preferred format (where reasonable and possible), which will cover our costs involved in locating and collating information as well as reproduction costs.

Once your request has been processed by Crafted, you may be forwarded the information by mail or email or you may personally inspect it at the location where the information is held or another appropriate Crafted. Whenever possible, we will endeavor to make the information available to you in the manner requested by you unless it is unreasonable for us to do so (e.g. if you have asked for the information to be emailed to you, we will endeavor to email the information to you. If the file size would be too large, we may send you the information by hard copy instead of email).

If you are aware that we hold personal information about you that is no longer accurate, complete or up-to-date, please contact us (see the Contacting Us section for more information).

If you request access to your personal information, or if you request that we correct your personal information, we will allow access or make the correction unless we consider that there is a sound reason to withhold the information, or not make the correction.

Under the Act, we may refuse to grant access to personal information if:

• We believe that granting access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety.
• Granting access would have an unreasonable impact upon the privacy of other individuals.
• Denial of access is required or authorised by law or by a Court or Tribunal order.
• Giving access would be unlawful.
• The request for access is frivolous or vexatious.
• Legal proceedings are underway or anticipated and the information would not be accessible by way of the discovery process in those proceedings.
• Giving access would reveal our intentions in relation to negotiations between us and you in such a way as to prejudice those negotiations.
• Giving access is likely to prejudice enforcement related activities conducted by, or on behalf of, an enforcement body.
• Giving access is likely to prejudice action being taken or to be taken with respect to suspected unlawful activity or serious misconduct relating to our functions or activities.
• Giving access would reveal information in connection with a commercially sensitive decision-making process.

If we do not agree to make a correction to your personal information, you may provide a statement about the requested corrections, and we will ensure that the statement is apparent to any users of the relevant personal information.

If we do not agree to provide access to your personal information or to correct your personal information, we will provide written reasons for the refusal and the mechanisms available to complain about the refusal (see the Complaints section for more information).

Contacting us

You may contact us by mail, email or telephone as follows:

Unit 3 / 64 Eastern Rd Browns Plains Q 4118
admin@craftedproperty.com.au

(07) 3800 2888

Complaints

If you consider that there has been a breach of the Australian Privacy Principles, you are entitled to complain to Crafted (see the Contacting Us section for more information).

We will acknowledge receipt of a complaint within 2 business days. We will investigate the complaint and attempt to resolve it within 20 business days after the complaint was received. Where it is anticipated that this timeframe is not achievable, we will contact you to provide an estimate of how long it will take to investigate and respond to the complaint.

If you consider that we have not adequately dealt with a complaint, you may complain to the Office of the Australian Information Commissioner on the below details:

Officer of the Australian Information Commissioner (OAIC)

GPO Box 5218 SYDNEY NSW 2001
enquiries@oaic.gov.au 
1300 363 992

Review

This policy is to be reviewed as follows:

• Annually as a minimum.
• Following an information security incident.
• Following significant changes to our systems.
• Following changes to the relevant State and Commonwealth legislation

Reviews are to examine the appropriateness of the policy taking into consideration corporate, system and compliance requirement changes since the last review was undertaken.